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Go to the shop#Frequently asked questions
Get answers to common queries about our services, policies, and support. Find quick solutions to frequently asked questions in this comprehensive guide.
IS CASH ON DELIVERY (COD) AVAILABLE?
Yes! COD is available for orders below INR 5000 on all serviceable pincodes.
HOW TO PLACE AN RETURN / EXCHANGE REQUEST?
- Visit the Place your Return / Exchange Request section on the website raise a return/exchange request for your order.
- Submit the required details as prompted.
- Follow the instructions and select the item(s) you would want to Return/Exchange.
Please note that the Return/Exchange request needs to be raised within 7 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request.
In addition, all returned products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted.
ARE THERE ANY ADDITIONAL CHARGES FOR RETURNS/EXCHANGE?
We levy a charge of INR 100 for any return orders as reverse shipment fee at the time of
Refund.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The order usually takes 2-5 working days to reach all the metros and tier I cities, however for
some pin codes it might take a little more time. In case of delay please get in touch with us on:
Instagram: @dastalkerofficial
Whatsapp :9818726877
HOW WOULD I KNOW IF MY ORDER IS PLACED?
You will get a confirmation of the placed order on your registered email ID and phone number.
Besides, we will further notify you once it is dispatched from our warehouse.
WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?
In case the order does not get delivered within 7-10 working days, you can write to us at:
Instagram: @dastalkerofficial
Whatapp-9818726877
We will do our best to get it delivered at the earliest.
ARE THERE ANY SHIPPING CHARGES ON DELIVERY?
We charge a shipping fee of INR 100/- on all COD orders
DO WE SHIP OUTSIDE INDIA?
At the moment, we do not deliver items outside India. However, you can make a purchase from
anywhere in the world as long as the shipping address is within India.
CANCELLATION, RETURN / EXCHANGE & REFUND
CAN I CANCEL AN ORDER?
You can cancel you order within 6 hours of placing the order via Whatsapp. You can opt to cancel
order by clicking the cancel order button in the Order confirmation message.
HOW DO I RETURN / EXCHANGE A PRODUCT?
In case of returns/exchange, visit the returns section on the website or to raise a return request
for your order. You need to pack the product back in its original packing (with tags) and handover
the packet to our courier person. As soon as we have it back in our warehouse, we will verify and
issue a refund on the same account details used while making payment.
Please note that handling fee of INR 100 is charged for returns.
Note-: exchange is subject to availability of size
WHAT HAPPENS TO ORDERS WHERE PRODUCTS ARE RECEIVED IN DAMAGEDCONDITION?
We strive to deliver the best quality standards, however, in case you receive a damaged /
defective product, we should be notified within 24 hours of delivery. Also, we request you to
email us a photograph of the damaged / defective product on:
Instagram: @dastalkerofficial
Whatsapp :9818726877
Incase you fail to intimate about the same, return might not be processed
WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVEORDERED?
We try our best to deliver the right products within time, however, in a few rare cases if you
receive a different / wrong product, please visit the returns section on the website or to raise a
return request if you receive any wrong order.
WITHIN HOW MANY DAYS OF PURCHASE CAN I RETURN MY ORDER?
Return request needs to be raised within 7 days of the delivery date.
I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?
For return / exchange, the reverse pick up will be done in 2-3 days once the request is placed. It
takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality
check. Once it passes the QC, the refund for return or the request for exchange will be initiated
within 72 hours. Once the product is dispatched, it will take 7-10 working days to reach you. For
further assistance please get us in touch:
WHEN WILL I GET MY REFUND?
It takes 7-10 days for the product to arrive at our warehouse after the reverse pickup is done,
after which it undergoes a quality check. Once it passes the QC, the refund for return or the
exchange request will be initiated within 72 hours.
Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.
Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.
